Return & Refund Policy
At Canton BD, customer satisfaction is our top priority. We are committed to providing quality products and a reliable shopping experience.
Return Eligibility
Customers may request a return within 07 days of receiving the product under the following conditions:
- If product is damaged & wrong product we delivered, then return policy can applied.
- The product is unused, unwashed, and in its original condition.
- All original tags, labels, and packaging are intact.
- The product is not damaged due to customer misuse.
Exchange Policy
Products may be exchanged if:
- An incorrect item was delivered.
- An incorrect size was delivered.
- The product has a manufacturing defect.
- The product was damaged during delivery.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return, exchange, or refund:
- Products purchased during clearance, flash sales, or special discount campaigns.
- Used, washed, altered, or damaged products.
- Products without original tags or packaging.
Refund Policy
- Refund requests are subject to product inspection and approval.
- Approved refunds will be processed through the original payment method or another mutually agreed method.
- Delivery charges are non-refundable unless the error was caused by Canton BD.
Order Inspection
Customers are encouraged to inspect their products upon delivery. Any issues should be reported to Canton BD customer support as soon as possible.
Terms & Conditions
Acceptance of Terms
By accessing or using the Canton BD website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.
Product Information
Canton BD strives to ensure that all product descriptions, images, and prices are accurate. However:
- Product colors may vary slightly due to lighting conditions and screen settings.
- Minor measurement variations may occur.
Pricing & Availability
- All prices are displayed in Bangladeshi Taka (BDT).
- Product availability and pricing may change without prior notice.
- Canton BD reserves the right to correct any pricing or product information errors.
Order Confirmation
- Orders are confirmed only after successful verification.
- Canton BD reserves the right to cancel orders due to stock shortages, pricing errors, or suspicious activities.
Delivery Policy
- Delivery timelines may vary depending on the customer’s location and courier operations.
- Customers are responsible for providing accurate delivery information.
- Additional delivery delays may occur during holidays, promotions, or unforeseen circumstances.
Customer Responsibilities
Customers agree to:
- Provide accurate personal and delivery information.
- Review order details before confirming purchases.
- Follow the care instructions provided with each product.
Intellectual Property
All content on the Canton BD website, including logos, product images, graphics, text, and designs, is the exclusive property of Canton BD and may not be copied, reproduced, or distributed without prior written permission.
Limitation of Liability
Canton BD shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of its products, website, or services.
Policy Updates
Canton BD reserves the right to update or modify these Terms & Conditions and policies at any time without prior notice. Changes will become effective immediately upon publication on the website.
Contact Us
For any questions regarding orders, returns, exchanges, refunds, or these Terms & Conditions, please contact Canton BD through our official customer support channels.